Our Privacy Policy

Creation21 value and take the privacy of individuals and companies very seriously.

Creation21’s privacy policy covers the collection and use of personal information that may be collected by Creation21 whenever you interact with us, such as when you visit our web site, when you purchase our products and services, or when you call our sales or support staff.
Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used, and for what purposes, to whom we disclose the information, and how we safeguard your personal information.

1. The information we collect and what we use it for.
2. How we protect your personal information
3. Cookies and other technologies
4. External Links
5. Notification of Change
6. Control of Data
7. Contact Us

1. The information we collect and what we use it for.

Creation21 occasionally collects personally identifiable information either when you register with us, or when you use our services. We ask for personal data only when it is needed to provide goods or services you have enquired about, or asked us to provide or to respond to your request for information.
The type of information we may ask you to provide is your name, address, telephone and Fax Number and e-mail address. We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of movements by visitors to our site such as the page visited and the products and/or services requested. Creation21 may use this information in order to improve our service to you, by customising the content you see on our pages, to fulfil your request for certain products and services, to communicate with you generally and to contact you about special offers, promotions or new products.
Occasionally we may need to share information about you to companies that Creation21 has a strategic relationship with, to provide services or products for you or that perform work for Creation21 to provide products and services to you on our behalf. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on our web site. We do not pass personal information to 3rd parties for sales and marketing.
You may inform us at any time that your personal details have changed or to opt out of our mailing list by E-Mailing us at info@creation21.co.uk.
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2. How we protect your personal information

Creation21 takes precautions - including administrative, technical and physical measures - to safeguard your personal information against loss, theft and misuse, as well as unauthorised access, disclosure, alteration and destruction.
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3. Cookies and other technologies

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can contain is information a user supplies that person. A cookie can’t read data off your hard disk or read cookie files created by other sites.
Cookies, however, enhance our web site performance in a number of ways including providing a secure way for us to verify your identity during your visit to our web site and personalising your experience on our site making it more convenient for you.
Creation21 therefore uses cookie technology to track or record information about visitors to our site. Your privacy and security are not compromised when you accept a cookie from our web site You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to successfully use our service.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp.
We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Creation21 will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the Creation21 web site. When a customer clicks one of these URL's, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
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4. External Links

This Site contains links to other sites Creation21 is not responsible for the privacy practices or the content of such web sites. If you have a question about the privacy policy of those web sites, please visit them directly.
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5. Notification Of Change

By using our Site you consent to this Privacy Policy. If we decide to change our Privacy Policy, we will post these changes on the Site. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the Privacy Policy under which the information was collected.
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6. Control of Data

In-house Solutions Ltd is registered as a Data Controller with the Information Commissioner under the Data Protection Act 1998.
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7. Contact Us

If you have any queries concerning this Privacy Policy, your personal information or any questions on our use of the information,
please contact us by email info@creation21.co.uk or write to us at Creation21, PO Box 3, Aberavon, Port Talbot, SA12 6XA.
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